Customer service
The GoBoat experience should be as easy and pleasant as possible for you. That's why you can manage most things via our online self-service.
- All bookings can be made online
- Manage/change your booking via the link in your booking confirmation email
- Cancellation:
- More than 72 hours before departure you can get a refund
- Under 72 hours before departure the booking cannot be changed or refunded unless you add a cancelation guarantee to your booking (then can get a refund until 24 hours before departure)
Contact us
We are happy to help! However, please check our FAQ first, as most answers can be found there. And read more about group bookings of more than 24 people.
Phone hours: Monday, Tuesday, Thursday, and Friday from 10 AM to 12 PM, as well as Wednesday from 3 PM to 5 PM. Closed on weekends.
Photo: Simon Padovani
Maps of the GoBoat sailing area near Venice
Do you want to see where you you can sail and what to see? Do you want to make a route before you sail? Here you can find the maps of the water of the Venice Lagoon. We have paper copies of the maps in all boats as well.
Maps of the GoBoat sailing area near Venice
La Certosa, Venice
Other inquiries
We are ready to help. Contact us based on your needs. Please first read our FAQ for the most common questions.
Group bookings
Want to sail with GoBoat for your next event? Contact us for group bookings with more than 24 people. For less than 24 people, we recommend that you book directly in our booking system.
Partner with GoBoat
If you are interested in partnering with GoBoat, please email us. Please note that we do not sponsor free boat rides. Read about our sponsorship strategy here.
Press and influencers
Press and influencers please contact GoBoat CMO Eric Ziengs via the link. Find pictures and facts in our press room - also if you want to review a GoBoat tour.
Photo: Simon Padovani
Groups and companies
Every year, thousands of people sail with GoBoat as part of a company outing or private celebrations.
Is your company hosting a summer party, a department get-together or a staff association outing?
Are you throwing a birthday party, celebrating a wedding or just an occasional celebration?